Archive for May, 2010

Are You Being Truthful with Yourself on the Cost of Retention?




By Chelle Shell

Turnover rates cost your organization much more than most people care to admit. Some turnover rates are related to the nature of the work, but if your organization isn’t retaining employees you need to take a deeper look at what’s causing the problem and correct it right away.

High turnover costs you good employees, the expense of recruiting and training new ones and can even cost you your organization’s reputation. Employee retention should start before the new hire begins. Below is a list of some cost efficient strategies that will help prevent and combat turnover.

  • Write a clear and precise job description for potential candidates
  • Make sure you are a fair and competitive salary and benefits – See Opportunity Knocks’ 2010 Wage & Benefits Report
  • Hiring a cultural fit is just as important as the employee’s skill set
  • Offer a 30 to 60 day probationary period
  • Orientation, training and a current employee handbook are essential
  • Offer bi-monthly, 15 minute, one-on-one meetings with the employee’s direct supervisor
  • Annual reviews are a must and should at a minimum clearly cover:
    - Any new duties the employee has been given since the previous review and make sure they are in agreement
    - Strong assets of the employee
    - Weak areas with an offer on how you are going to assist them improve
    - Professional development – what are the employee’s plans to further professional growth and how can you assist them
  • Management must lead by example
  • Provide employees a platform where they can communicate suggestions, concerns, compliments, and complaints. Take these seriously and act on them accordingly
  • Team building, moral and sociable activities keep employees and management engaged. Fun competitions with prizes are always a hit
  • Staff meetings (at least monthly) where staff members can hear honest organization updates from the Executive Director
  • Do not tolerate office bullies
  • Keep a clean, safe, comfortable and well maintained office space

    For more detailed information please download Opportunity Knocks’ 2010 Retention and Vacancy Report. This report is free and all you need to do is click here to download. I think you’ll be surprised at some of the findings.

    About the Author
    Michelle “Chelle” Shell has worked in management for over 14 years in positions ranging from recruitment to public relations. In her current role as Client Development Manager for Opportunity Knocks she assists national nonprofit organizations and recruitment agencies connect with talented, qualified nonprofit professionals and HR management solutions. Chelle is active in her transitioning neighborhood association as well as local tennis associations. She is also a Board Member of ANP, Atlanta Nonprofit Professionals.

    For questions and/or comments for Chelle please click on “comments” below and start typing away. Many of you have the same concerns and this will allow you to read what others have to say as well as help the masses. And don’t worry, you don’t have to identify yourself if you would like to remain anonymous.
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    The Nonprofit Sector in Brief: Public Charities, Giving and Volunteering, 2009





    Almost 1.5 million nonprofits were registered with the IRS in 2007 (table 1). The largest single category—501(c)(3) public charities—included more than 900,000 organizations and accounted for almost three-fourths of nonprofit revenue and three-fifths of nonprofit assets. In 2008, total private giving was $307.7 billion, down 2 percent from 2007. In 2009, 26.8 percent of U.S. adults said they volunteered through an organization. In 2008, volunteers contributed a total of 14.4 billion hours during the year, worth $260 billion at average wages.

    Size and Scope
    Internal Revenue Service (IRS) regulations define more than 30 kinds of tax-exempt organizations, often called nonprofits or not-for-profits. Almost 1.5 million were registered with the IRS in 2007. This figure does not include all nonprofits: those with less than $5,000 in annual revenue and religious congregations need not register with the IRS (although many congregations do). When most people think of nonprofits, they tend to think of public charities, those organizations active in the arts, education, health care, human services, and other areas to which donors can make taxdeductible contributions. The nonprofit sector, however, also comprises advocacy organizations, labor unions, business and professional associations, and social and recreational clubs in addition to a variety of more obscure types.

    In 2007, 583,514 nonprofits collected more than $25,000 in gross receipts and filed an informational return with the IRS, comprising our category “reporting nonprofits” in table 1. These organizations reported over $1.9 trillion in revenue and $4.3 trillion in assets.

    Table 1 shows the tremendous growth that has been occurring in the nonprofit sector. The number of registered nonprofits grew 30 percent from 1997 to 2007 (reporting nonprofits grew 60 percent). After adjusting for inflation, revenues and expenses of reporting nonprofits grew by almost two-thirds, while assets grew over 70 percent.

    Public charities accounted for 63 percent of registered nonprofits in 2007 and 59 percent of reporting nonprofits. The number of registered public charities grew 60 percent from 1997 to 2007; the number of reporting public charities grew at a similar rate.
    Public charities reported $1.4 trillion in revenue and nearly $2.6 trillion in assets in 2007, the majority coming from hospitals, human services, and higher education nonprofits.

    Click here to download the full report.

    Source:

    North Carolina Wants to Pare Grants to Nonprofits





    An effort by state officials to withhold a portion of grants awarded by state agencies to fund oversight is being opposed by a statewide association of nonprofits.

    The proposal, which is being drafted into a bill for consideration by the Joint Legislative Program Evaluation Oversight Committee, would allow state agencies to withhold a total of 2 percent of the grants they award to fund oversight and the operation of a grants database.

    That reduction would harm the state’s nonprofits, says Trisha Lester, vice president of the N.C. Center for Nonprofits, a nonprofit that represents about 1,500 members across the state.

    “The big issue is that state grants already are not providing enough to cover the costs of the grants, including audits,” says Lester. “Our nonprofit members say the withholding would hamper their ability to provide services at a time when they’re already stretched very thin.”

    The initial recommendation came from a report produced last year by the Program Evaluation Division of the General Assembly that concluded greater oversight of nonprofits receiving grant funds from state agencies is needed.

    While the N.C. Center for Nonprofits supports most of the recommendations issued in the report, it is circulating a petition opposing the withholding and already has received signatures from over 200 individuals, says Lester.

    Her organization is reaching out to its members for ideas on alternate ways to fund oversight and will be sharing those ideas with General Assembly staff in the future.

    The recommendation to withhold a portion of funding gained momentum in a recent working-group meeting that included the Program Evaluation Division, the State Auditor and representatives from the Office of State Budget and Management and the Controller’s Office.

    “There was strong endorsement for oversight,” says Carol Ripple, principal program evaluator for the Program Evaluation Division. “Because oversight doesn’t come free, there’s a recognition that there has to be funding behind it.”

    Funding evaluation, measurement and oversight is important, but tends to be unpopular, says Ripple. That creates tension between ensuring the maximum amount possible goes to services and ensuring adequate accountability.

    “North Carolina deserves this level of accountability,” she says, noting that many agencies are doing a good job of oversight. “Right now we have some audit assurance that money was spent, but not to what end. There needs to be this level of accountability statewide and it needs to be paid for.”

    An advantage to the withholding, Ripple says, is that the beneficiaries of the money are footing the bill for oversight rather than the taxpayers.

    But Lester says the costs ultimately could fall on the doorstep of state government and the communities it is trying to strengthen. “It could have a deleterious effect on nonprofits and the communities they serve,” she says. “There are many nonprofits struggling to meet huge increases in demand. I think it’s penny-wise and pound-foolish.”

    Source: Philanthropy Journal

    Legalities of Nonprofit Internships

    Blue Avocado

    Dear Rita: Our nonprofit is getting inquiries from college students asking if we offer summer internships. I would love to have students assist us this summer, but we have no funds to pay them at regular employee wages. Do we have to pay interns? And if so, what is considered a legal stipend? Signed, Worried About Interns

    Dear Worried:

    I’ve been barraged recently with people asking: Interns, to pay or not to pay, and how to do either one legally. First I’ll look at the issue of whether an intern can be classified as an intern (or is really an under-paid worker) and then look at the specific nonprofit issues of interns vs. volunteers. To allow employees to be exempt from the payment of minimum wages, it is not enough just to call them “interns.”

    When interns do not need to be paid minimum wage

    The Fair Labor Standards Act (FLSA) requires that an internship must satisfy all the following criteria to be exempt from the FLSA:

    1. The training, even though it includes actual operation of the facilities of the employer, is similar to what would be given in a vocational school or academic educational instruction.

    2. The training is for the benefit of the trainees.

    3. The trainees do not displace regular employees, but work under their close observation.

    4. The employer that provides the training derives no immediate advantage from the activities of the trainees, and on occasion the employer’s operations may actually be impeded.

    5. The trainees are not necessarily entitled to a job at the conclusion of the training period; and

    6. The employer and the trainees understand that the trainees are not entitled to wages for the time spent in training.

    If even one of these criteria is missing, you will need to follow the minimum wage and work standards set by your state.

    But as you can see from reading these criteria, it will be difficult for many Ask Rita column logononprofits to have any workers that could satisfy all six criteria, especially criterion #4.

    For example, if a worker does something other than incidental clerical work, or does work that is billed against grant funds, criteria #4 is not satisfied. In other words, the very reason that many nonprofits want interns — because they can do useful work for the organization — is the very reason they cannot be properly classified as interns.

    However, if the internship really is in the nature of job-training for the worker, and these criteria are satisfied, a worker could be classified as an intern and thereby exempt from the FLSA and California law.

    [For a detailed case study applying these criteria to a nonprofit job-training program check out the full opinion letter from the California Division of Labor Standards Enforcement (DLSE) here. Note that even though the employer in this opinion letter is a nonprofit, the DLSE did not discuss whether or not these "interns" could be volunteers since they are working in commercial enterprises for their job training.]

    But what about volunteer interns?

    For nonprofits, however, the question is broader than just whether a worker fits the legal definition of intern per the DOL or a state Labor Commission. There is another classification of worker that nonprofits use heavily: volunteer. Both interns and volunteers are exempt from minimum wage laws and as a result, can be paid “stipends,” or even nothing. So in addition to understanding whether the worker meets the legal definition of intern,we also need to know whether he or she meets the legal definition of volunteer.

    Both the FLSA and state wage and hour laws define what constitutes a volunteer. Unfortunately, the definitions are not identical and are a bit vague, but they do provide some guidance.

    The Department of Labor defines volunteerism

    The federal Department of Labor (DOL) Wage and Hour Division has recognized that a person may volunteer time to religious, charitable, civic, humanitarian, or similar non-profit organizations as a public service and not be covered by the FLSA. Such a person volunteers freely for such organizations without compensation or expectation of compensation.

    Such activities are described by the DOL as “ordinary volunteerism.” In determining whether an activity is “ordinary volunteerism,” the DOL considers a variety of factors, including:
  • Nature of the entity receiving the services (nonprofit, for instance)

  • Compensation of any sort (such as money, room & board, perks, etc.)

  • Expectations of benefits in the future

  • Whether the activity is less than a full-time occupation

  • Whether regular employees are displaced

  • Whether the services are offered freely without pressure or coercion, and

  • Whether the services are of the kind typically associated with volunteer work.

    [Reference: DOL Opinion Letters FLSA 2001-18 and FLSA 2006-4]

    If an individual volunteers in a part of a nonprofit which is commercial and that serves the public, such as stores or restaurants, the DOL does not recognize them as volunteers for FLSA purposes.

    For example the US Supreme Court held in the case Tony and Susan Alamo Foundation v. Secretary of Labor, 471 U.S. 290, 303 (1985) that a religious nonprofit foundation whose workers received room and board but had absolutely no expectation or desire for wages since they were working in the foundation’s ministry, were found to be employees since their work involved operation of commercial enterprises including trucking and operating a hotel.

    Check your state law definition of “volunteer” with your state’s Department of Labor to make sure there are not other factors that apply in your state. I strongly recommend that all nonprofits using volunteers have these workers sign agreements at the beginning of the volunteer relationship to clearly establish that there is no expectation of compensation and that the work they are performing is ordinary volunteerism and not a commercial enterprise.

    What exactly is a stipend?

    Remember: a primary factor in establishing a worker as a volunteer is that there is “no expectation of compensation.” The DOL regulations do however allow nonprofits to pay for volunteer expenses, reasonable benefits, and a nominal fee, or any combination thereof, without losing their status as volunteers. 29 C.F.R. 553.106. The “nominal fee” which is typically referred to as a “stipend” cannot exceed 20% of what you would have to pay a worker to perform the service and the amount cannot be tied to productivity or hours worked. [Reference: FLSA Opinion Letter 2005-51]

    If a stipend exceeds $600 in a calendar year, it must be reported as 1099 income. The idea behind a stipend is that it covers the out-of pocket costs of volunteering but is not a wage. We haven’t seen surveys on nonprofit stipends, but anecdotally most interns are volunteers or paid something like $1,000 for a summer. Government volunteer programs such as AmeriCorps often pay in the neighborhood of $11,000 per year for full-time work.

    OK, so let’s look again at these students requesting internships with your organization. If the work these individuals would be doing is ordinary volunteerism and there is no expectation of compensation, they may properly be classified as volunteers (rather than as interns). Alternatively, if the nature of the position is predominantly job-training rather than benefit to your organization or the public, then the position can be classified as an internship — thereby allowing for a stipend to be paid that is below minimum wage.

    In closing, while many nonprofits will find it easy and natural to have positions classified as unpaid volunteers — such as “volunteer interns,” it is likely to be quite difficult to classify positions legally as interns, and on that basis, to pay the position less than minimum wage.

    For further reading, the New York Times articles linked below are excellent; note that they discuss interns primarily in industries such as entertainment and journalism, but are still relevant to nonprofits:

  • Article discussing interns under federal law: the Fair Labor Standards Act (FLSA) which establishes minimum wage and overtime requirements: http://www.nytimes.com/2010/04/03/business/03intern.html

  • Article discussing a recent California Labor Commissioner Legal Council Opinion Letter on unpaid internships http://www.nytimes.com/2010/04/10/business/10interns.html

    Ellen Aldridge is an HR attorney with the Nonprofits Insurance Alliance Group. She advises nonprofits on wrongful termination, wage & hour, discrimination, harassment and other employment issues — before they are sued — to help keep them out of court. She herself has served as an intern three times: at the ACLU doing clerical work, at the Sierra Club mailing materials, and at a county supervisor’s office taking complaints about barking dogs and potholes. Arf!

    This article was reprinted with permission from Blue Avocado, an online magazine for nonprofits with practical, timely and fun information. Subscribe free by sending an email to editor@blueavocado.org
  • Rise in Workplace Discrimination Complaints





    The number of workplace discrimination complaints filed with the U.S. Equal Employment Opportunity Commission jumped 10 percent from 2007 to 2009 as some workers hurt by recession-spurred layoffs, furloughs and pay cuts fought back on the grounds of discrimination.

    The key for employers facing these challenges is to make sure that any cost-cutting measures don’t single out a particular group — especially a protected class, such as minorities, women or workers over 40.

    Arizona’s immigration climate also adds to that mix, with Latino and Anglo workers both aware that current laws and the specter of possible raids could influence personnel decisions, leaving businesses vulnerable to legal actions.

    “Employees are particularly wary of employment actions during times of uncertainty. As they watch the economy and continued signs of improvement, they also are watching their workplaces. Hopeful for improvement, employees also are on guard for further cutbacks,” said Chris Mason, an employment attorney in Phoenix for Atlanta-based law firm Fisher & Phillips LLP.


    Source: Phoenix Business Journal

    Employers who read this article also registered for:
    OK Online Training - Harassment in the Workplace Webinar
    Date: Tuesday, May 25th
    Time: 11:00 a.m. PST/2:00 p.m. EST

    Click here to register.


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    Nonprofits Must File Form 990 by May 17 Deadline to Preserve Tax-Exempt Status with IRS





    WASHINGTON — A crucial filing deadline of May 17 is looming for many tax-exempt organizations that are required by law to file their Form 990 with the Internal Revenue Service or risk having their federal tax-exempt status revoked.

    The Pension Protection Act of 2006 mandates that all non-profit organizations, other than churches and church related organizations, must file an information form with the IRS. This requirement has been in effect since the beginning of 2007, which made 2009 the third consecutive year under the new law. Any organization that fails to file for three consecutive years automatically loses its federal tax-exempt status.

    Form 990-series information returns are due on the 15th day of the fifth month after an organization’s fiscal year ends. Many organizations use the calendar year as their fiscal year, which makes May 15 the deadline for those tax-exempt organizations. May 15 falls on a Saturday this year so the deadline this year is actually Monday, May 17. Organizations can request an extension of their filing date by filing Form 8868 by the original due date. Absent a request for extension, there is no grace period from filing by the original due date.

    Small tax-exempt organizations with annual receipts of $25,000 or less can file an electronic notice Form 990-N (e-Postcard). This asks for a few basic pieces of information. Tax-exempts with annual receipts above $25,000 must file a Form 990 or 990-EZ, depending on their annual receipts. Private foundations file form 990-PF.

    Any tax-exempt organization that has not filed the required form in the last three years automatically will lose its tax exempt status effective as of the due date of the annual filing. Under the law, the IRS does not have discretion in this matter.

    A list of revoked organizations will be available to the public on IRS.gov.

    If an organization loses its exemption, it will have to reapply with the IRS to regain its tax-exempt status. Any income received between the revocation date and renewed exemption may be taxable.

    For more information, see the Exempt Organizations: Status Revoked for not Filing Annual Returns or Notices page on this website; or the ABC’s for Exempt Organizations page.

    Source: IRS.GOV


    Nonprofits might be making more money than you think.





    “The nonprofit sector is an important economic sector. It’s 11 percent of the workforce,” says Sonal Shah, White House Office of Social Innovation and Civic Participation director. “Nonprofits generate $600 billion a year.”

    Shah spoke at the Alliance for Nonprofit Excellence’s Fifth Annual conference this morning, telling attendees that her office is trying to put a spotlight on issues and innovations.

    “The President and First Lady believe that the solutions to the problems we face are in communities around the country,” Shah said. “Our job is to find those.”

    The office allocates growth funds to successful programs around the country and looks for public/private partnerships, such as the text4baby program with Johnson & Johnson and the U.S. Department of Health and Human Services. Text4baby aims to stem high infant mortality rates among low-income mothers by sending those women a text about what they should do each week of their pregnancy.

    “Many times public/private partnerships mean government has paid for services or that government wants something for free,” she said. “Each of us has to give something.”

    With the United We Serve initiative, the Craigslist Foundation helped with a database of volunteer opportunities around the country.

    “Government is not the best developer of technology, so we have to partner with people who do that well,” Shah said. “By the time we write a contract, that technology would be outdated.”

    As part of her trip to Memphis, Shah visited Porter-Leath, Youth Villages, and Big Brothers, Big Sisters yesterday as local examples of organizations addressing social issues in an innovative way.

    “What we’re looking to do is show there are innovative programs and that government doesn’t have to take the same approach we have for years … especially if they’re not working,” Shah said.

    And, speaking of social innovation, staff at the Alliance for Nonprofit Excellence got in touch with Shah through her office’s Facebook page.

    Source: In the Bluff

    Online Job Demand Registers Strong Increase of 222,700 in April





    Online Job Demand Registers Strong Increase of 222,700 in April, The Conference Board Reports


  • Job demand has surged 870,000 for an increase of 27% over the past six months
  • April increase in labor demand is broad across states, regions, and many occupations
  • Demand for workers rises in numerous occupations including management, office help, and sales workers

    Online advertised vacancies rose 222,700 to 4,150,000 in April, according to The Conference Board Help Wanted OnLine™ (HWOL) Data Series released today. Over the past six months, labor demand has increased by 870,000, and this increase has been widely shared across the States and occupational categories.

    “In a welcome sign for the job market, employers began the spring hiring season with a large 223,000 increase in demand for workers,” said June Shelp, Vice President at The Conference Board. “Providing evidence of the strengthening economy, labor demand in April rose in practically every State and a wide variety of occupations from management positions to office workers and sales help. Improved job prospects also contributed to the April rise in The Conference Board Consumer Confidence Index® to its highest level since September 2008. The gap is beginning to narrow, but the number of unemployed continues to outnumber advertised vacancies by 3.82 to 1 (based on the latest March unemployment numbers).” (Chart 1).

    Click here to download the full report.


    Source: The Conference Board

  • Mixed forecast for nonprofit hospitals





    Health system reform could give nonprofit hospitals some short-term gains and some long-term pain, according to a credit rating agency report. Meanwhile, pension obligations also could provide a drag on those same hospitals’ finances, another credit rating agency said.

    Moody’s Investors Service on April 12 published a report finding that although bad debt and charity care would likely go down in the immediate future, efforts to control costs would diminish revenues over time.

    Increased regulatory scrutiny of insurers will make it more difficult for hospitals to negotiate better payment rates. Large health systems that can best take advantage of economies of scale are expected to be less affected than are smaller ones.

    Health system reform is also expected to be a factor in the current trend toward health plan mergers.

    “Consolidation will not be solely because of health system reform,” said Mark Pascaris, Moody’s vice president and senior analyst. “Reform is one added piece to the puzzle.”

    Standard & Poor’s April 7 report on pension funding documented that 90.4% of institutions surveyed had pensions that were fully funded in 2007. The number dipped to 68.6% in 2009. The percentage of total assets committed to projected pension obligations also increased from 19.3% in 2007 to 20.7% in 2009.

    Pension funding issues are primarily the result of recent declines in the value of various investments, and the S&P report found that obligations to retirees played a role in the ratings downgrades of numerous institutions over the past year.

    90% of nonprofit hospitals had pensions that were fully funded in 2007; only 68% did in 2009.

    A downgrade can reduce the ability of a hospital to borrow and make it more expensive to do so.

    “When the funding status goes down, the contributions have to go up. And when more cash needs to go into the plan, these are dollars that cannot be used for capital or to pay employees,” said Liz Sweeney, lead author on the report and S&P’s director of health care ratings.

    According to the American Hospital Assn., 2,923 of the 5,815 hospitals in the U.S. operate as nonprofits.

    Source: Amednews.com

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